Frequently Asked Questions about Biltmore Estate
Will I need to print my E-ticket for entry to the Biltmore Estate?
Yes. For the Biltmore Day Pass, your E-ticket is your Biltmore Day Pass ticket. You will receive one page per ticket purchased with barcodes to present at the gate for entry.
Please note: for the Candlelight Christmas Evening admission, you will exchange your E-ticket for admission at the Group Sales Office on the right as you enter the gates.
How long does it take to tour Biltmore Estate?
Allow yourself a full day to experience all that Biltmore has to offer. Guests are amazed at the size of the estate and you’ll want to give yourself enough time to see the House, Gardens and Antler Hill Village.
Do I need to make reservations after I purchase my tickets?
Biltmore Day Pass: Yes, advance reservations are required for house entry times. Reserving an entry time before arrival guarantees your Biltmore House visit, even on Biltmore Estate's busiest days. Without a house reservation, entry into Biltmore House is not guaranteed. Times are based on availability. When you purchase your tickets, please call the number printed in the notes section on your E-Ticket to reserve your house entry time.
Reservation times fill up fast. When reserved times are no longer available by calling in advance, please proceed to Guest Services at Biltmore House to inquire about availability on a first-come, first-serve basis.
We suggest arriving at least 45 minutes prior to your Biltmore House entry time to allow time to park and catch a shuttle to Biltmore House. Your estate admission gives you access to the rest of the estate during normal hours of operation. Spend the full day to enjoy everything Biltmore has to offer!
Candlelight Christmas Evening: All entries to Candlelight evening house entries are done by reservation times. Choose your evening house entry time when selecting your Candlelight tickets. Guests are required to redeem their printed e-ticket(s) at Biltmore’s Ticket Center for admission.
If I purchased an Admission but unable to visit as planned, can I cancel my purchase?
Biltmore admission tickets are non-refundable once purchased. Tickets are valid any one day during the selected season. If you would like, you can also give your admission ticket(s) to friends or family to enjoy.
What time does the Biltmore Estate open?
Biltmore Estate's admission gate opens at 8:30 AM. The Biltmore House's front door opens at 9:00 AM.
What type of clothing is recommended for my visit?
Dress comfortably. Layers are recommended to account for the variable mountain weather as are comfortable walking shoes.
It there a fee to park at Biltmore Estate?
No, parking is free of charge.
Are shuttles available at the Estate?
Estate Shuttle transportation and parking are included with Biltmore admission. After entering the estate, you will be directed to our parking areas based on whether you are a daytime or overnight guest, and how you’d like to experience the estate.
Central Parking
For the most informative and care-free way to experience the estate, choose our convenient estate shuttle. Shuttles stop at Biltmore House & Gardens, Antler Hill Village & Winery, and Amherst at Deerpark.
Walking Lots
If you’d like to enjoy a 10- to 15-minute walk to the house and gardens, you may choose to park closer to Biltmore House in one of our Walking Lots.
Antler Hill Village & Winery
To experience Antler Hill Village prior to your Biltmore House visit, follow the signs and park in one of the parking areas within easy walking distance of this area’s hotels, shops, restaurants, Winery, exhibition hall, Farmyard, playground and more. Catch a shuttle from this location when ready to visit Biltmore House & Gardens or Amherst/Deerpark.
What are the hours for estate transportation?
All Estate Shuttles run daily from 8:30 AM to 10:00 PM, with later hours during Candlelight Christmas Evenings.
From Biltmore House, you may walk to the gardens or take a Garden Shuttle to and from the gardens and Conservatory area.
Garden Shuttles run continuously from 9:00 AM to 7:00 PM daily.
Does Biltmore Estate feature any restaurants where kids eat free?
Yes! At Deerpark Restaurant, children 5 and under dine for free.
What is the pet policy at Biltmore Estate?
Pets are allowed at Biltmore Estate, but only on the grounds, not in any building (except for service dogs). All pets must be leashed on estate grounds for their own safety as well as the comfort of our other guests. Please be courteous of others and pick up after your pet.
A very limited number of pet kennels are available at Biltmore. They are self-service and available on a first-come, first-served basis. If you are interested in using a kennel, please see a parking host for kennel information upon arrival on the estate.
What is the photo policy at the Estate?
Photography, videotaping, sketching, and cell phone use are not permitted within Biltmore House. Taking photographs of the exterior of Biltmore House and grounds, or sketching images of estate grounds, is permitted for personal use only. All commercial uses are prohibited without express written consent. Recording, filming, photography, or taping of any concert or event is strictly prohibited.
Is Biltmore Estate accessible?
Yes! As a car is required to travel between locations throughout the estate, shuttles are provided to the Front Door from the parking lots. In addition, a seasonal shuttle is available from the house to the Conservatory from April through December. Transportation is not provided between Biltmore House and Antler Hill Village & Winery. Driving your own car to the Estate is highly recommended as some of the estate venues are located several miles apart.
Also, at Biltmore House, guests may choose between Park & Ride and Park & Walk parking lots. Park & Ride shuttles guests to the front of Biltmore House whereas Park & Walk requires a 5-10 minute walk.
Guests with visual impairments can receive a complimentary Audio Guide to Biltmore House by visiting the Front Desk of Biltmore House. Guests with hearing difficulties can visit the Front Desk of Biltmore House to request a Neckloop Telecoil Coupler or a printed transcript of our audio guide. Printed transcripts are also available for all Biltmore films shown on the estate.
Sign Language Interpreters are available for all tours offered by Biltmore. To request a Sign Language Interpreter, call 800-411-3812 or email guestsupport@biltmore.com at least seven days prior to visiting.
All restaurants and shops on the estate are accessible by wheelchair. Accessible restrooms are indicated by signage.
Is the Biltmore House wheelchair accessible?
A visit to Biltmore House includes three floors and several flights of stairs. Because of the historic architecture, only the First and Second Floors are accessible by wheelchair. Guests who are unable to go to the Third Floor and Basement may visit our designated Second Floor rest area and watch a video of the rooms they are unable to access.
Does the estate offer wheelchairs?
Biltmore House and the Winery have a limited number of wheelchairs available on a first-come, first-served basis for inside use only. Please bring your own wheelchair to ensure your comfort.
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